You can cancel your order within two weeks without reasons. The cancellation must be in writing via e-mail, fax, letter or by returning the product(s) within the two week period. This period start after receipt of this note in writing, but no earlier than after receipt of the goods at the buyer and also not before our duties to inform the buyer under § 246 paragraph 2 in conjunction with § 1 paragraph 1 and 2 phrase EGBGB and our duties under § 312g paragraph 1 phrase 1 BGB in conjunction with § 246 paragraph 3 EGBGB.
The disclaimer has to be directed to:
Sky Fox GmbH
Kostja Dümke / Margitta Dümke
Pfalzburger Str. 43/44
Fax: +49 (0)30-864 746-99
In case of a legally effective disclaimer, all mutually received goods and services have to be returned and accured interest has to be paid back. If you can only return the goods received partially or defective, you have to pay value replacement. This is not valid, if the goods were only inspected and opened as it would be when trying out the product while visiting our shop. Please return the goods wrapped and without damaging the product box. You have to pay the shipping for return the product if the product is the product you ordered or if the product's value is less or equal EUR 40,00 or in case of a higher product value if you have not wired the necessary balance that was agreed to. In all other cases you don't need to pay for shipping. Products that can't be shipped becaue of weight or size will be picked up. Possible payments need to be returned within 30 days. The disclaimer period starts for you by sending us the goods back or a disclaimer and for us when we receive the goods or the written disclaimer.
There is no right of cancellation for the following products:
Spare parts especially made or ordered for you or that can`t be returned becaue of shape.
All sorts of CDs, Videos, DVDs, etc. after they have been opened and seal has been broken.
Products with a short life like database updates, online software, Jeppesen Trip Kits, charts, maps, etc.
Please send back all boxes that are part of the product. Banking charges for wire transfers to a foreign account will be paid by the buyer.
Reasonable partial deliveries are acceptable. During the order process the buyer can choose, whether she or he would like the order to ship complete or partial. Every partial shipment counts as a single delivery and service of work. When ordering products, that are not published at the time of order receipt (for example calendars, new editions, etc.), we will charge the delivery costs for the subsequent delivery as low as possible.
Complaints for incomplete or defective delivery have to be made immediately, seven days after reception of the products at the latest. Damaged boxes/ shipments must be claimed by the buyer right at reception from the freight carrier. Claims for damaged boxes must be made right to the freight carrier.